Selmo
DE Intro call
Contact

Two paths. One of them is yours.

Enquiry · support · location · availability

This page is where nobody should have to search any longer: all contact details, one form, and the answer to where your question belongs.

01 — The switch

So your question reaches
the first person who can answer it.

The difference is not formal. A question about the method is answered by someone other than a fault on a running line — and both answers would be worse if they came through the same door.

Not a customer yet

You have a question about the method or a project

You describe a situation from your line, we say whether the method holds there — including when it does not. The usual start is an intro call of 15 to 30 minutes.

Select “Enquiry” in the form.
Already a customer

You need support on a running line

For support we need your customer number. It is on every invoice and delivery note. With it, your request goes directly to the people who know your line — without the detour of matching it up first.

Select “Support” in the form and enter your customer number.
02 — Why we ask for the customer number

Support presupposes an ongoing collaboration.
Advice does not.

This is not a hurdle but an honesty: support on a line we do not know would be guesswork. If you are not working with us yet, your question is not a support request but the beginning of a conversation — and we answer that just as gladly, only elsewhere.

We check the customer number after submission, not while you type. You receive the same confirmation either way. We do not tell anyone who is a customer of ours and who is not — not even indirectly through a form.

03 — Where to find us

One location,
all details.

Selmo Technology GmbH, registered at the Landesgericht für ZRS Graz under FN 518913h, VAT ID ATU74847758. Managing director: DI DI (FH) Markus Gruber.

Address

Selmo Technology GmbH
Packerstraße 131 a
8561 Söding-St. Johann
Austria

Phone and email

+43 3136 20755
einfach@selmo.at

Availability

Monday to Friday
hours to be added
Support response times as agreed

04 — Write to us

One form
for both paths.

Choose at the top of the form what this is about. For support the form additionally asks for your customer number. Everything else follows from your description — the more concrete the situation, the more usable the answer.
05 — Support and knowledge base

Much of it is already
in the knowledge base.

Help center and knowledge base are freely available to customers and are often faster than any request. What is missing there belongs in the form — and afterwards in the knowledge base.

Help center

Guides, frequent questions and procedures for Selmo Studio and Selmo Standard.

What belongs in a support request

Line and section, what you expected, what happened instead, since when, and what was changed last.

What support is not

Not advice on a line we do not know, and not training. Both exist — only elsewhere.

Changes to a line

If something was changed, that belongs in the request. A change voids evidence unless the evidence is renewed.